Returns & Exchange
Before returning items to us, please read and follow the instructions as below.
Generally, you can send us emails with
details for your wanted returned items; also, you can call our Customer
service and one of our customer sales representatives will be glad to
help you.
Please make sure that you understand
our Return Policy and ensure that all criteria are met before physically
sending any items back to us.
FashionOneLink.com, our company reserves the right to charge a handling fee on all returned products.
Please follow the following steps to return your products.
1. Send email or contact customer service and offer the relevant information of the order (Order number );
2. Describe complete reasons and details for return;
If the quantity of what you want to
return is not the same with that of what you have ordered, or a few are
damaged, please take photos of packaging and practicality of jewelry;
3. Our customer service will check firstly and agree;
4. After making agreements, we will inform you our returned address.
5. Return your items;
6. We received items and refund your money or keep the banlace into your credit account for your next order.
Please Note:
All returns must be sent back within 7 days of receipt of the item. We only accept products in their original condition.
All returns without our confirmation would not be accepted.
Please refer to its return specific policy below.
Quality issues:
If your items have quality issues
(including shipping damages), you can return or exchange the products
within 7 days of receiving the products, for FREE.
Not quality issues:
If you are not satisfied with the item
you have purchased on FashionOneLink.com , you can return the products
within 7 days of receiving the product. Please note, customers may be
charged full shipping fee and custom fee on returned items.
Mis-shipped products or shortage products:
For mis-shipped items (item shipped
was not item ordered), once confirmed, we will be responsible for an
item for your next order. If you so choose, you can also return the
product and get a refund.
